999bd Privacy Policy
Protecting your personal information is 999bd's top priority. Read this document to learn how we collect, store, and use your data.
Introduction and Scope
This privacy policy applies to all users of the 999bd platform. When you use our services through the 999bd website, mobile application, or any other digital channel, you are considered to have voluntarily accepted the terms of this policy.
This policy has been prepared in accordance with the laws of Bangladesh and digital security regulations. 999bd is committed to keeping its users' information secure and we always strive to honour that commitment.
The topics covered in this policy are: what types of information are collected, for what purposes that information is used, how long information is retained, who it may be shared with, and what rights you have. For more details on these matters, please also read our Terms and Conditions page.
What Information We Collect
2.1 Registration and Account Information
When you open an account with 999bd, we collect the following information:
- Full name (as per national identity card)
- Date of birth (for age verification — persons under 21 cannot open an account)
- Mobile number and email address
- Username and password (stored in encrypted form)
- Permanent address (for verification if required)
2.2 Financial Transaction Information
During deposit and withdrawal processes we collect transaction details. This includes payment method (bKash, Nagad, Rocket, or bank transfer), transaction amount, date and time, and transaction confirmation number. Full card or account numbers are not stored in our system.
2.3 Technical Information
When you use our platform, the following technical information is collected automatically:
- IP address and unique device identifier
- Browser type, version, and operating system
- Website visit time, pages visited, and session duration
- Usage patterns via cookies and similar tracking technologies
2.4 Communication Information
When you contact our customer service team via live chat or email, we retain a record of that conversation. This is used to improve service quality and for dispute resolution.
Purpose of Data Use
999bd uses collected information only for specific and legitimate purposes. No information is ever sold to advertising third parties.
3.1 Service Operations
- Creating and verifying accounts and ensuring login security
- Processing deposits, withdrawals, and other financial transactions
- Activating and verifying bonuses and promotions
- Maintaining a history of gaming activity
3.2 Security and Fraud Prevention
999bd operates advanced security measures to protect your account and financial information. Collected data is analysed to detect suspicious activity, verify identity, and prevent fraud. This information is also used in investigations of unauthorised access or use of multiple accounts.
3.3 Customer Service
We use your information to communicate with you effectively, resolve your complaints and issues quickly, and provide the support you need to use the platform. Our 24/7 customer service team provides assistance in both Bengali and English.
3.4 Responsible Gaming
Through age verification and monitoring of usage patterns, we implement responsible gaming policies. If signs of risky behaviour are detected in a member's gaming activity, necessary steps are taken.
3.5 Service Improvement
By analysing the overall experience of users, 999bd continuously improves its platform, game selection, and payment systems. This analysis does not identify individuals — it is based on overall trends.
Data Sharing and Disclosure
999bd never sells your personal information or shares it with advertisers. However, information may be shared with third parties in the following limited circumstances:
4.1 Payment Processors
To process deposits and withdrawals, the necessary transaction information is shared with bKash, Nagad, Rocket, and related banking partners. These partners also follow their own privacy policies and use this information solely to complete transactions.
4.2 Legal Obligations
Under applicable laws of Bangladesh, we may be required to provide information in response to a court order or a valid request from a government authority. In such circumstances we will disclose only what is legally required.
4.3 Technology and Security Services
A limited number of technology providers are used to operate the technical infrastructure of our platform. These providers are contractually bound to maintain the confidentiality of data and may not use it for their own purposes.
Cookies and Tracking Technology
999bd uses cookies and similar technologies on its website. These are small text files stored in your browser that help improve the functionality of the platform.
5.1 Essential Cookies
These cookies are essential for the core functions of the platform. They are used to maintain login sessions, manage security tokens, and save your language settings. They cannot be disabled because the service will not work properly without them.
5.2 Analytical Cookies
We use analytical cookies to understand which parts of the website are used most, how quickly pages load, and how users navigate. This information does not identify individuals and is used solely for service improvement.
5.3 Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the platform.
Data Retention and Security
6.1 Retention Period
Your information is retained in our systems for the entire period your account remains active. Even after an account is closed, certain information may be kept for a set period for legal obligations, dispute resolution, and audit purposes. This period may generally extend several years from the account closure date.
6.2 Data Security Measures
999bd uses industry-standard security technology to protect your information. Notable measures include:
- SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted
- Password hashing — your password is never stored in a readable form
- Firewall and intrusion-prevention systems
- Regular security audits and vulnerability testing
- Data privacy training for staff and access controls
However, no data transmission over the internet can guarantee complete security. We strive to provide the highest industry-standard protection, but users also have a responsibility to keep their passwords and login details confidential.
Your Rights
As a member of 999bd, you have the following rights regarding your personal information:
7.1 Right to Access
You may contact us at any time to find out what information we hold about you. After verification, we will provide a summary of your information within a set timeframe.
7.2 Right to Correction
If your account contains incorrect or incomplete information, you may request that it be corrected. If identity verification is required, we will ask for proof, and once verification is complete your information will be updated as soon as possible.
7.3 Right to Close Account
You may close your 999bd account at any time. After closure, personal information that is not legally required to be retained will be deleted at the end of the designated period.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may contact our customer service at any time to stop this service. However, important account-related messages (such as transaction confirmations or security alerts) are not covered by this option.
Protection of Minors
999bd specifically does not provide services to persons under the age of 21. Age is verified at the time of account registration, and accounts suspected of belonging to minors are verified and closed.
We do not knowingly collect or retain any information from minors. If a minor has created an account using a false age and this comes to our attention, that account and related information will be deleted immediately.
Changes to Policy
999bd may update this privacy policy from time to time to keep pace with changes in technology, services, or legal requirements. If any significant changes are made, we will notify you by email or through a platform notification.
You can check the "Last Revised" date at the top of this page to see when the policy was most recently updated. Continuing to use the platform after an update will be taken as acceptance of the revised policy.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our customer service team. We are available 24 hours a day, 7 days a week in both Bengali and English.
Contact methods:
- Live chat: instant support via the website or app
- Email: [email protected]
After receiving your complaint, 999bd will investigate as quickly as possible and inform you of the resolution. For answers to general questions about our services, you can check our frequently asked questions on our FAQ page.